Privacy Policy

Last Updated: August 19th, 2022

Crystalyze Media Inc (“us,” “we,” “our,” “Crystalyze”) built the Crystalyze App (the “Service,” “App,” “Mobile Application”) as a commercial App. The Service is provided by Crystalyze Media Inc and is intended for use As Is.

This page is to inform visitors of our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

If you choose to use our Service, you agree to the collection and use of information in relation to this Privacy Policy. The Personal Information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as defined in our Terms and Conditions. These Terms are accessible at www.crystalyzeguide.com unless otherwise defined in this Privacy Policy.

 

Information Collection and Use

For a better user experience, while using our Service, we may require you to provide us with certain Personally Identifiable Information. Personally Identifiable Information may include but is not limited to:

  • Usage data
  • Log Data
  • Purchase Data
  • Account Data
  • Services Data

The information we request is retained by us and only used as described in this Privacy Policy.

The App uses third-party services that may collect information used to identify you.

Links to Privacy Policies of third-party service providers used by the App:

 

Usage Data

Usage Data may include but is not limited to events such as: opening the App, closing the App, In-App purchases, clicking on controls, search terms, favouriting items, and un-favouriting items.

 

Log Data

We want to inform you that whenever you use our Service, in the case of an error within the App, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our Service, the time and date of your use of the Service, and information about the way you use the App (Usage Data).

 

Purchase Data

Purchase Data consists of purchase history and subscription history done by your App Provider Account. While your Crystalyze Account is active, Purchase Data is linked to your Crystalyze Account.

 

Account Data

Creating a Crystalyze Account is optional. Account Data corresponds to your Name and Email. If you decide to create an Crystalyze Account, your Name and Email are collected and linked to your Crystalyze Account.

 

Services Data

If you do not create a Crystalyze Account, Services Data is not collected and is stored directly on your device. 

If you do create a Crystalyze Account, Services Data is collected. Services Data includes favourited crystals, owned crystals, wishlist crystals, crystal notes, calendar notes, notification settings, and photos.

 

Cloud Data Storage

We use Google Firebase and MongoDB Cloud to store Usage Data, Account Data, and Services Data. Your data is secure under the guarantee of Google and MongoDB Cloud. We also use Revenuecat to store and manage your Purchase Data. If you decide not to create a Crystalyze Account, Cloud Data Storage is not used, and none of your Services Data is collected.

 

Data Removal

When you delete your Crystalyze Account, all of your Account Data and Services Data is permanently deleted. Account Data and Services Data is removed from Google Firebase and MongoDB Cloud. Your Purchase Data remains on Revenuecat but is no longer linked to your Crystalyze Account, since your Crystalyze Account has been deleted.

 

Use of Data

Crystalyze Media Inc may use the collected Usage Data and Log Data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent, and address technical issues

 

Cookies

Cookies are files with a small amount of data used as unique anonymous identifiers. Cookies are sent to your browser from websites you visit and stored on your device’s internal memory.

This Service does not use these Cookies explicitly. However, the App may use third-party code and libraries that use Cookies to collect information and improve their services. You can accept or refuse these Cookies and can know when a Cookie is sent to your device. If you choose to refuse our Cookies, you may not be able to use some portions of our Services.

 

Service Providers

We may employ third-party companies and individuals for the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third-party companies have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

Disclosure of Data

Crystalyze Media Inc may disclose your Personal Data in the good faith belief that such action is necessary:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Crystalyze Media Inc
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

 

Security

We value your trust in providing us with your Personal Information and thus strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Links to Other Websites

This Service may contain links to other websites besides our own. If you are to click on a third-party link, you will be directed to that website. Note that these external websites are not operated by Crystalyze Media Inc. Therefore, we strongly advise you to review the Privacy Policy of these external websites. We have no control over and assume no responsibility for content, privacy policies, or practices of any third-party websites or services.

 

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect Personally Identifiable Information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we will immediately delete this information from our servers. If you are a parent or guardian and are aware that your child has provided us with Personal Information, contact us so that we can take the necessary actions.

 

Changes to This Privacy Policy

We may update our Privacy Policy at any time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately once posted to this page.

 

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us at info@crystalyzeguide.com.